Help & Support

Product Care Guide

Simple guidance for caring for handmade and artisan products.

Handmade products can use natural materials, specialist finishes and traditional processes. Always follow any product-specific care instructions supplied with your purchase.

General care

Keep products away from unsuitable moisture, heat, chemicals or prolonged direct sunlight where these could affect the material or finish.

Cleaning

Use gentle cleaning methods appropriate to the material. When uncertain, test on an inconspicuous area or contact us for product-specific guidance.

Storage

Store products clean and dry using protective packaging where appropriate.

Need a little help?

We’re here to make your experience simple.