Return eligibility can vary depending on the product, its condition and the reason for the request. Product-specific or checkout information may contain additional conditions.
Requesting a return
Where a return is available, submit the request from your customer account within the applicable return window and provide the requested reason or evidence.
Condition of returned items
Items should normally be returned unused and in their original condition with supplied packaging, accessories and documentation unless the return concerns a defect or incorrect item.
Inspection and resolution
Returned items may be inspected before a refund or other resolution is approved.
Refund timing
Approved refunds are processed using the applicable payment workflow. Bank or payment-provider processing time may apply after a refund is initiated.